FAQ Help Center
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Warranty Program
Amazon offers a warranty on many of the products sold on its platform, but the specific terms and conditions vary depending on the product and the manufacturer. It’s important to review the warranty information provided by the seller or manufacturer on the product’s detail page before purchasing.
To check if a product comes with a warranty, visit the product detail page on Amazon and look for the “Warranty & Support” section. This section will provide information about the warranty coverage, including the duration and what is covered under the warranty.
If you need to claim a warranty, you can contact the manufacturer directly using the contact information provided in the product’s documentation or on the manufacturer’s website. Alternatively, you can reach out to Amazon customer service for assistance, especially if the product was sold by Amazon or fulfilled by Amazon.
If the product you received does not include the advertised warranty, you should first contact the seller through Amazon’s platform to resolve the issue. If the seller is unresponsive or unable to resolve the issue, you can escalate the matter to Amazon customer service for further assistance.
Yes, extended warranties or protection plans are available for many products on Amazon. These can often be added at the time of purchase or within a specified period after the purchase. Look for the option to add an extended warranty on the product page or in your cart during checkout.
Yes, AmazonBasics products typically come with a limited one-year warranty, which covers defects in materials and workmanship under normal use. The exact details of the warranty can be found on the product detail page or in the product’s accompanying documentation.
he ability to return a product under warranty to Amazon for repair or replacement depends on the specific product and seller. If the product is covered by Amazon’s return policy and is within the return window, you can initiate a return through your Amazon account. For items outside the return window or covered by a manufacturer’s warranty, you may need to contact the manufacturer directly.
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Returns & Exchanges
Most products sold on Amazon can be returned within 30 days of receipt for a full refund. However, some items may have different return policies, so it’s best to check the product’s detail page.
To initiate a return, go to “Your Orders” on Amazon, select the item you want to return, and follow the on-screen instructions to complete the process.
Certain items, such as digital products, personalized items, and perishable goods, may not be eligible for return. The return eligibility will be mentioned on the product detail page.
Yes, Amazon allows exchanges for certain items. If eligible, you’ll see an option to exchange the item during the return process.
In many cases, Amazon covers return shipping costs, especially if the item is defective, damaged, or incorrect. For other reasons, return shipping fees may apply.
Refunds are usually processed within 3-5 business days after the returned item is received by Amazon. The time it takes for the refund to appear in your account depends on your payment method.
If you receive a damaged or defective item, initiate a return through “Your Orders” and select the reason as “damaged” or “defective” to get a replacement or refund.
Yes, gifts can be returned using the order number or gift receipt. The refund will be issued as an Amazon gift card to your account.
Shipping & Recent Orders
You can track your order by going to “Your Orders” in your Amazon account and clicking on the “Track Package” button next to the item.
Amazon offers various shipping options, including Standard, Expedited, and Priority shipping. Prime members may also receive free two-day or same-day delivery on eligible items.
You can change your shipping address if the order hasn’t shipped yet. Go to “Your Orders,” select the order, and click “Change” next to the shipping address.
If your order is late, check the tracking details in “Your Orders” for updates. If there’s no movement, you can contact Amazon customer service for assistance.
Yes, you can cancel an order as long as it hasn’t shipped yet. Go to “Your Orders,” select the item, and click “Cancel Order.”
If you receive the wrong item, initiate a return through “Your Orders” and select “Wrong item received” as the reason. You can request a replacement or refund.